Stopping Trolls Is ‘Now Life and Death For Twitter’, Argues Backchannel

“This is the year that Twitter’s future will be determined,” argues Backchannel’s editorial director, noting that Twitter’s revenue growth is slowing, and “None of the features that cofounder Jack Dorsey has introduced since he returned to the company as CEO last year have succeeded in attracting new users.” But Backchannel suggests it’s because the trolls “are winning,” discouraging new sign-ups and driving existing customers to leave. “We suck at dealing with abuse and trolls on the platform, and we’ve sucked at it for years,” Twitter’s CEO wrote in an internal memo in 2015. Backchannel argues bluntly that Twitter “has a hate problem.” New submitter mirandakatz writes: It’s been exactly three years since Twitter first promised to solve its harassment problem. In those three years, the company has made countless such promises, introducing dozens of new “fixes” and even going so far as to ban notorious troll Milo Yiannopoulos last month. But still, abuse on Twitter continues, and stopping it is now critical to the platform’s future success…
“Twitter did an excellent job of inventing a digital platform for realtime idea exchange, but it has yet to create the feature that allows the community itself to ferret out the abusers…” writes Backchannel. “And if it cannot figure out how to eradicate the harassers, Twitter’s other challenges will remain intractable.”


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