Researchers Find 25,000 Domains Used In Tech Support Scams

An anonymous reader writes:
Three doctoral students at Stony Brook University spent eight months analyzing internet scammers who pose as remote tech support workers (usually pretending to be from Microsoft of Apple). Their research revealed more than 25,000 scam domains and thousands of different scam phone numbers. “Although victims of these scams can be anywhere, the researchers found that 85.4% of the IP addresses in these scams were located across different regions of India,” reports On The Wire, “with 9.7% located in the United States and 4.9% in Costa Rica. Scammers typically asked users for an average of $291, with prices ranging from $70 to $1,000.”

The researchers even called 60 of the con artists to study their technique, and concluded most were working in large, organized call centers. They use remote access tools, and in fact two popular tools were used in 81% of the scams, according to the paper. “We found that, on average, a scammer takes 17 minutes, using multiple social engineering techniques mostly based on misrepresenting OS messages, to convince users of their infections…”


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