April 29, 2010
I was trying to ascertain if an Inspiron 560 with an Intel 5400 CPU had the VT-x extensions. Some part numbers of that CPU have it and some do not. Well, if there is any more proof that outsourcing your customer service or chat staff is an utter failure, read on.
| Time | Details |
|---|---|
| 04/29/2010 12:56:53PM | Session Started with Agent (BE_HY_Mehboob_Irshad) |
| 04/29/2010 12:56:57PM | Agent (BE_HY_Mehboob_Irshad): “Hi Tom” |
| 04/29/2010 12:57:02PM | Agent (BE_HY_Mehboob_Irshad): “Welcome to Dell’s US Sales Chat! I hope you are doing well and thank you for waiting. My name is Irshad and you can reach me at 1-****-****-**** at extension: 4166735 & my e-mail id is mehb...@dell.com.I will be your Sales advisor.” |
| 04/29/2010 12:57:02PM | Tom: “Hi” |
| 04/29/2010 12:57:27PM | Agent (BE_HY_Mehboob_Irshad): “:)” |
| 04/29/2010 12:57:37PM | Tom: “Does the processor included with the Inspiron **** support Intel VT-x extensions?” |
| 04/29/2010 12:57:39PM | Tom: “Intel® Pentium® dual-core E5400(2.7GHz,2MB L2,800MHz)” |
| 04/29/2010 12:57:51PM | Tom: “or “Windows XP mode” in Windows 7?” |
| 04/29/2010 12:58:04PM | Agent (BE_HY_Mehboob_Irshad): “I would be glad to assist you.” |
| 04/29/2010 12:58:16PM | Agent (BE_HY_Mehboob_Irshad): “There are several instances where chats get disconnected (we don’t disconnect you on purpose), just in case this happens, what phone number can I reach you at?” |
| 04/29/2010 12:58:21PM | Tom: “Intel has several models of that CPU. some do, some don’t and I need to know if the ones Dell is shipping have that processor virtual extensions support” |
| 04/29/2010 12:59:11PM | Tom: “****-****-****” |
| 04/29/2010 12:59:35PM | Agent (BE_HY_Mehboob_Irshad): “for the XP mode you need to have a professional or an ultimate” |
| 04/29/2010 12:59:54PM | Tom: “I’m talking hardware support in the CPU” |
| 04/29/2010 12:59:59PM | Agent (BE_HY_Mehboob_Irshad): “- Professional is for customers that may use their PC at home and at work. Includes all the multi-media and entertainment features of Windows® 7 Home Premium plus business relevant features like Location Aware Printing and Windows Mobility Cente” |
|   | r Presentation Mode. |
| 04/29/2010 01:00:05PM | Agent (BE_HY_Mehboob_Irshad): “- Ultimate is for the customer that values it all – the multi-media benefits of Home Premium plus the business features of Professional. Ultimate also include a MUI language pack for regions where multiple languages may be required on a single P” |
|   | C. |
| 04/29/2010 01:00:08PM | Tom: “That machine comes with the E5400″ |
| 04/29/2010 01:00:28PM | Tom: “I need to know is the E5400 included with currently shipping Inspiron ****’s have the Intel VT-x support” |
| 04/29/2010 01:00:47PM | Tom: “Intel says some do some don’t according to: http://ark.intel.com/Product.aspx?id=40478#specs“ |
| 04/29/2010 01:00:59PM | Tom: “I need to know which ones come with the currently shipping Dell machines” |
| 04/29/2010 01:02:02PM | Agent (BE_HY_Mehboob_Irshad): “Let me check that here on my system. Please give me 2 minutes while I do that” |
| 04/29/2010 01:02:09PM | Tom: “ok” |
| 04/29/2010 01:06:36PM | Agent (BE_HY_Mehboob_Irshad): “Please click on the following link & check the system which comes with the Intel® Pentium® Dual-core E5400(2.7GHz,2MB Cache) processor” |
| 04/29/2010 01:06:44PM | Agent (BE_HY_Mehboob_Irshad) sends page: “http://www.dell.com/content/topics/topic.aspx/global/products/ltd/en/us/dhs/inspiron_560_ddcwab21?c=us&cs=19&l=en&s=dhs&redirect=1“ |
| 04/29/2010 01:07:34PM | Agent (BE_HY_Mehboob_Irshad): “You have the option to upgrade the OS to professional for $**** more in the customizing options” |
| 04/29/2010 01:08:20PM | Tom: “yes but that doesn’t tell me if the particular E5400 CPU that Dell is putting in those systems have Intel VT-x support.” |
| 04/29/2010 01:08:26PM | Tom: “this has NOTHING to do with the OS” |
| 04/29/2010 01:08:30PM | Tom: “this is hardware” |
| 04/29/2010 01:08:56PM | Tom: “the only reason I mentioned Windows XP mode is that that requires VT-x support in the CPU” |
| 04/29/2010 01:09:23PM | Tom: “I gave you a link to Intel where they show that there are several part numbers for that CPU where some support VT-x and some do not” |
| 04/29/2010 01:09:46PM | Tom: “I need to know if anyone at Dell can tell me if the currently shipping Inspiron ****’s with that CPU have the VT-x support” |
| 04/29/2010 01:13:04PM | Agent (BE_HY_Mehboob_Irshad): “ok , the VT-x would be there be the business site” |
| 04/29/2010 01:13:18PM | Agent (BE_HY_Mehboob_Irshad): “it is not on the home side” |
| 04/29/2010 01:14:38PM | Tom: “ok so nobody knows – I guessed as much” |
| 04/29/2010 01:14:44PM | Session Ended |
Well, there you go, an utter waste of time…..
Thanks Dell, you lost a potential sale…
