Useless chat session with Dell

Posted by: Tom  :  Category: PC Hardware, Techbait Homegrown, Windows 7, technology

I was trying to ascertain if an Inspiron 560 with an Intel 5400 CPU had the VT-x extensions.  Some part numbers of that CPU have it and some do not.  Well, if there is any more proof that outsourcing your customer service or chat staff is an utter failure, read on.

Time Details
04/29/2010 12:56:53PM Session Started with Agent (BE_HY_Mehboob_Irshad)
04/29/2010 12:56:57PM Agent (BE_HY_Mehboob_Irshad): “Hi Tom”
04/29/2010 12:57:02PM Agent (BE_HY_Mehboob_Irshad): “Welcome to Dell’s US Sales Chat! I hope you are doing well and thank you for waiting. My name is Irshad and you can reach me at 1-****-****-**** at extension: 4166735 & my e-mail id is mehb...@dell.com.I will be your Sales advisor.”
04/29/2010 12:57:02PM Tom: “Hi”
04/29/2010 12:57:27PM Agent (BE_HY_Mehboob_Irshad): “:)”
04/29/2010 12:57:37PM Tom: “Does the processor included with the Inspiron **** support Intel VT-x extensions?”
04/29/2010 12:57:39PM Tom: “Intel® Pentium® dual-core E5400(2.7GHz,2MB L2,800MHz)”
04/29/2010 12:57:51PM Tom: “or “Windows XP mode” in Windows 7?”
04/29/2010 12:58:04PM Agent (BE_HY_Mehboob_Irshad): “I would be glad to assist you.”
04/29/2010 12:58:16PM Agent (BE_HY_Mehboob_Irshad): “There are several instances where chats get disconnected (we don’t disconnect you on purpose), just in case this happens, what phone number can I reach you at?”
04/29/2010 12:58:21PM Tom: “Intel has several models of that CPU. some do, some don’t and I need to know if the ones Dell is shipping have that processor virtual extensions support”
04/29/2010 12:59:11PM Tom: “****-****-****”
04/29/2010 12:59:35PM Agent (BE_HY_Mehboob_Irshad): “for the XP mode you need to have a professional or an ultimate”
04/29/2010 12:59:54PM Tom: “I’m talking hardware support in the CPU”
04/29/2010 12:59:59PM Agent (BE_HY_Mehboob_Irshad): “-          Professional is for customers that may use their PC at home and at work. Includes all the multi-media and entertainment features of Windows® 7 Home Premium plus business relevant features like Location Aware Printing and Windows Mobility Cente”
&nbsp r Presentation Mode.
04/29/2010 01:00:05PM Agent (BE_HY_Mehboob_Irshad): “-          Ultimate is for the customer that values it all – the multi-media benefits of Home Premium plus the business features of Professional. Ultimate also include a MUI language pack for regions where multiple languages may be required on a single P”
&nbsp C.
04/29/2010 01:00:08PM Tom: “That machine comes with the E5400″
04/29/2010 01:00:28PM Tom: “I need to know is the E5400 included with currently shipping Inspiron ****’s have the Intel VT-x support”
04/29/2010 01:00:47PM Tom: “Intel says some do some don’t according to: http://ark.intel.com/Product.aspx?id=40478#specs
04/29/2010 01:00:59PM Tom: “I need to know which ones come with the currently shipping Dell machines”
04/29/2010 01:02:02PM Agent (BE_HY_Mehboob_Irshad): “Let me check that here on my system. Please give me 2 minutes while I do that”
04/29/2010 01:02:09PM Tom: “ok”
04/29/2010 01:06:36PM Agent (BE_HY_Mehboob_Irshad): “Please click on the following link & check the system which comes with the Intel® Pentium® Dual-core E5400(2.7GHz,2MB Cache)
processor”
04/29/2010 01:06:44PM Agent (BE_HY_Mehboob_Irshad) sends page: “http://www.dell.com/content/topics/topic.aspx/global/products/ltd/en/us/dhs/inspiron_560_ddcwab21?c=us&cs=19&l=en&s=dhs&redirect=1
04/29/2010 01:07:34PM Agent (BE_HY_Mehboob_Irshad): “You have the option to upgrade the OS to professional for $**** more in the customizing options”
04/29/2010 01:08:20PM Tom: “yes but that doesn’t tell me if the particular E5400 CPU that Dell is putting in those systems have Intel VT-x support.”
04/29/2010 01:08:26PM Tom: “this has NOTHING to do with the OS”
04/29/2010 01:08:30PM Tom: “this is hardware”
04/29/2010 01:08:56PM Tom: “the only reason I mentioned Windows XP mode is that that requires VT-x support in the CPU”
04/29/2010 01:09:23PM Tom: “I gave you a link to Intel where they show that there are several part numbers for that CPU where some support VT-x and some do not”
04/29/2010 01:09:46PM Tom: “I need to know if anyone at Dell can tell me if the currently shipping Inspiron ****’s with that CPU have the VT-x support”
04/29/2010 01:13:04PM Agent (BE_HY_Mehboob_Irshad): “ok , the VT-x would be there be the business site”
04/29/2010 01:13:18PM Agent (BE_HY_Mehboob_Irshad): “it is not on the home side”
04/29/2010 01:14:38PM Tom: “ok so nobody knows – I guessed as much”
04/29/2010 01:14:44PM Session Ended

Well, there you go, an utter waste of time…..

Thanks Dell, you lost a potential sale…

Upgrading Vista notebook to Windows 7

Posted by: Tom  :  Category: Microsoft, Operating Systems, PC Hardware, Windows, Windows 7, technology

Last summer I purchased a fully loaded top of the line HP HDX 18 Premium Series notebook under the HP employee discount before being laid off by Hewlett Packard when they closed the New Jersey software development site at which I worked.  Windows 7 wasn’t released yet but the machine came with a free upgrade.  I eventually sent away for the upgrade and I have my disks, but I have been sitting on it since I rely on my machine for, like, everything and I am always wary of Windows OS upgrades.  I have yet to back the thing up and have an emergency plan should something go wrong.  I found this interesting upgrade article from PC Magazine.  The time draws close.  Wish me luck.

Iomega Prestige 1 TB USB 2.0 Desktop External Hard Drive 34275

Posted by: Tom  :  Category: PC Hardware

Iomega Prestige 1 TB USB 2.0 Desktop External Hard Drive 34275

Amazon.com

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Posted by: Tom  :  Category: PC Hardware

Zelco Lock Up Door Lock

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How Computers Work (9th Edition) (How It Works)

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HP 36 Inch x 150 Feet Coated Paper (C6020B)

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HP 36 Inch x 150 Feet Coated Paper (C6020B)

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