British Airways CEO Won’t Resign, Says Outsourcing Not To Blame For IT Failure

British Airways CEO Alex Cruz insisted he would not resign on Monday as he sought to draw a line under three days of chaos at the UK flag carrier after IT problems left tens of thousands of passenger stranded. In an interview — the first since a global computer outage all but shut the airline down — Cruz said he doesn’t think “it would make much of use for me to resign.” Separately, he also denied an outsourcing deal was to blame for the IT problems that hit on Saturday, causing the airline to cancel almost all its services over the weekend. From a report: A leaked staff email revealed Mr Cruz had told staff not to comment on the system failure. When asked about the email he told the BBC the tone was clear: “Stop moaning and come and help us.” The airline is now close to full operational capacity after the problems resulted in mass flight cancellations at Heathrow and Gatwick over the bank holiday weekend. Questions remain about how a power problem could have had such impact, said the BBC’s technology correspondent Rory Cellan-Jones. One theory was that returning systems were unusable as the data had become unsynchronised. […] Cruz told the BBC a power surge, had “only lasted a few minutes,” but the back-up system had not worked properly. He said the IT failure was not due to technical staff being outsourced from the UK to India.


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