Ashley Madison Security Protocols Violated Canada, Austrialia Privacy Laws

The Office of the Privacy Commissioner of Canada said Tuesday that the Canada-based online dating and social networking service Ashely Madison used inadequate privacy and security technology while marketing itself as a discreet and secure way for consenting adults to have affairs. CBC.ca reports: “In a report Tuesday, the privacy watchdog says the Toronto-based company violated numerous privacy laws in Canada and abroad in the era before a massive data breach exposed confidential information from their clients to hackers. The hack stole correspondence, identifying details and even credit card information from millions of the site’s users. The resulting scandal cost the company about a quarter of its annual revenues from irate customers who demanded refunds and cancelled their accounts. Working with a similar agency in Australia, the privacy group says the company knew that its security protocols were lacking but didn’t do enough to guard against being hacked. The company even adorned its website with the logo of a ‘trusted security award’ — a claim the company admits it fabricated.” The report found that “poor habits such as inadequate authentication processes and sub-par key and password management practices were rampant at the company” and that “much of the company’s efforts to monitor its own security were ‘focused on detecting system performance issues and unusual employee requests for decryption of sensitive user data.'” What’s more is that Ashley Madison continued to store personal information of its users even after some of which had deleted or deactivated their account(s). These people then had their information included in databases published online after the hack.


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